Terms & Conditions
If you have any questions, please email us at [email protected]
SECURITY & PRIVACY
At Generate, we value your business and your trust. Generate adheres to the following policies to meet your needs for privacy and security when shopping with us. Generate uses PayPal as its payment gateway. Shopping at our site is guaranteed by the Paypal Buyer Protection program. All credit card orders are processed on Paypal's secure servers. Generate is also committed to ensuring the privacy of our customers. We keep any information you provide us confidential. We will not give out your information to anyone. Period.
SHIPPING:
At this time shipping is available to the United States and Canada. Generate
will make its best effort to ensure that your packages reach you accurately and
expediently. All orders of in-stock merchandise will ship from our distribution center
within 48 hours of receipt of order. You should then receive your merchandise in 5 to
10 business days. Shipping times for made to order items will vary with the manufacturer. Please refer to the product page for shipping details.
Shipping Cost:
In our continued effort to simplify and enhance your buying experience, Generate provides free ground shipping to the US & Canada so the price you see is the price you pay.
*Special shipping charges may apply to certain oversized items. We will advise you of the
cost of these additional charges via e-mail prior to processing your order.
CANCELLATION & RETURN POLICY
Generate trusts that you will be satisfied with the merchandise you purchase through our
website. However, if for any reason you must return an "in stock" item purchased on our
site, you may due so within 14 days of receipt for a store credit or a refund in the form
of the payment you used to purchase the item. You will be credited for the cost of the
merchandise plus any additional taxes, but not for shipping costs.
Items that are custom order, made to order, one-of-a-kind, and/or limited edition are not
fully refundable, unless goods arrived damaged.
Cancellations of custom order, made-to-order, one-of-a-kind, and/or limited edition items
made within 14 days of submitting the order to Generate will be refunded 50%, plus any
paid delivery charges, if the item has not already been shipped. Order cancellations will
be accepted via email. However, orders cannot be cancelled once they have been shipped.
The returns of custom order, made to order, one-of-a-kind, and/or limited edition items
are not fully refundable due to the high cost of materials and craftsmanship. Returns
can be made by following the instructions below within 14 days of receipt and a refund
of 50% will be provided minus the return delivery costs, if the items are returned to
Generate in good order.
Please follow the following quick and easy return procedure:
1) Call our office at 514 295 4678 or email us at [email protected]
to notify us of the return and to receive a return authorization number, as well as a return address.
2) After receiving your return authorization number, mark it clearly on your return package
and ship the merchandise being returned in its original packaging to the given address.
If this is not possible, please pack and seal the item securely with all of its original
materials. Merchandise that is damaged during return or incomplete upon receipt will not
be accepted.
You will have 14 days to return your merchandise after receiving your return authorization number. After this return period has passed the manufacturer's warranty prevails. Returns due to a manufacturing defect will either be repaired or replaced, at generate's discretion. For refunds, we will issue a refund of your purchase within 7 business days for the original purchase price of the item being returned minus shipping. Should the return be due to defect or erroneous shipment, we will pay the shipping costs to send a replacement or repaired product back to you.
Generate Design Inc 228 Roy E Montreal Quebec Canada H2W 1M4 514-295-GNR8 [email protected]
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